This Privacy Policy explains how Chatforbiz collects, uses, discloses, and protects personal information when you access or use our services (the "Services"), including our website, applications, and any other products or features we offer (collectively, the "Platform"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information that you provide directly and information collected automatically when you use our Services.

a. Information you provide directly

• Account data: name, email address, username, password (securely stored).
• Profile information: profile picture, company/organization name, job title (if you add these).
• Communications: messages, support requests, feedback, and any content you submit.
• Payment data: billing information, where applicable — provided to our payment processor. We do not store full payment card numbers on our servers.
• Any other information you choose to provide (for example when contacting support or completing forms).

b. Information collected automatically

• Device & connection data: IP address, device type, operating system, browser type and settings, and unique device identifiers.
• Usage data: pages/screens viewed, features used, timestamps, session length and actions taken within the Platform.
• Cookies and tracking: cookies, local storage, pixels and similar technologies to enable functionality, analytics, and advertising preferences.

c. Information from third parties

If you sign in using a third-party service (for example, social login), we may receive information from that service (such as your name, email, and profile picture) depending on the permissions you grant. We may also obtain information from service providers (e.g., analytics, fraud prevention, and hosting providers).

2. How We Use Your Information

We use personal information for the following purposes:

• To provide, operate, and maintain the Platform and its features.
• To create and manage your account, authenticate users, and secure access.
• To communicate with you about updates, offers, billing, and support.
• To process payments, refunds, and enforce our terms.
• To improve and personalize our Services, develop new features, and analyze usage patterns.
• To protect the security and integrity of our Platform and prevent fraud or abuse.
• To comply with legal obligations and respond to lawful requests from public authorities.

3. Legal Bases for Processing (where applicable)

Where required by applicable law (for example the EU General Data Protection Regulation), we rely on one or more of the following legal grounds to process personal data:

• Performance of a contract (e.g., to provide the Services you have requested).
• Consent, where you have given clear permission for us to process your data for a specific purpose.
• Legitimate interests, such as improving our Platform, securing our systems, and preventing fraud (balanced against your rights and interests).
• Legal obligation (to comply with laws or respond to lawful requests).

4. Sharing and Disclosure

We may share personal information with:

• Service providers: vendors that provide hosting, analytics, email delivery, payment processing, and other services on our behalf.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets.
• Legal and safety: when required by law, court order, or to respond to lawful requests by public authorities.
• With your consent: when you authorize us to share information with third parties.

We never sell personal data for direct marketing purposes. If this changes, we will update this policy and provide any required opt-outs under applicable law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Platform, enable features, remember preferences, and collect analytics. Most browsers allow you to block or delete cookies; however, disabling cookies may affect the usability of the Platform.

6. Third-Party Services & Social Login

If you use third-party logins (e.g., Facebook, Google), those providers may share certain account information with us (e.g., name and email). The information we receive depends on the permissions you grant to the third-party. We use that information to create or manage your account and to improve your experience.

7. Data Retention

We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Our systems and service providers may be located in multiple countries. When we transfer personal data across borders, we put in place appropriate safeguards (such as contractual protections) to protect that data in accordance with this Privacy Policy and applicable law.

10. Children

Our Services are not directed at children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we collected personal information from a child without parental consent, we will delete that information promptly.

11. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, update, port, restrict processing, or delete your data. To exercise these rights, contact us using the details below. We may need to verify your identity before responding to requests.

12. How to Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, please contact:

• Email: info@chatforbiz.com

13. Changes to this Privacy Policy

We may update this policy periodically. If we make material changes, we will update the Last updated date above and, where appropriate, notify you (for example via email or an in-app notification).

14. Meta / Platform Notice (for App Review)

This Privacy Policy applies to Chatforbiz and describes the data practices that are relevant to the use of Chatforbiz with third-party platforms such as Facebook and Instagram. Our policy is publicly accessible and directly available at this URL. If you are a reviewer, please confirm that this page loads without requiring login and that it references the app name Chatforbiz.